Article ContentsWhat great onboarding feels likeOnboarding – what and why?Customer JourneyOnboardingHandovers and role distinctionsWhat we’ve learnt in crafting and refining our onboarding processYour turn What great onboarding feels like I’d like to illustrate great Onboarding by describing an experience I had with someone else’s service.   Drip is a user-friendly email marketing automation tool that … Continue reading How we systematised Bean Ninjas’ Onboarding to optimize for customer trust